Privacy Policy

This Privacy Policy explains how Sviatix (“we”, “us”) handles personal data when you use the Sviatix app (the “App”).

1) Who is responsible (Controller)

The controller responsible for data processing under the GDPR is:

2) What data we process

We aim to keep data collection minimal. Depending on which features you use and which optional services are enabled, the App may process the following categories of data:

• App usage data
  Information about how you interact with the App (for example: screens opened, taps, session duration, or similar in-app actions). This may also include general regional information (such as country, city, or continent) and technical device information (for example: device model, operating system, screen size, time zone, and app version). This information is used in aggregated form to improve stability, usability, and learning experience.
• Diagnostics and crash data
  Technical information to detect errors and improve stability (for example: crash logs, device model, OS version, app version, performance signals).
• Support communications
  If you contact us by email, we will process the content of your message and your email address to respond.
  
  Please do not send sensitive personal information (for example health data, identification documents, or passwords) via email. We cannot guarantee the security of information transmitted via standard email channels.
• Progress data
  Your learning progress may be stored or processed by the App to enable core functionality, such as unlocking lessons or tracking completion.

3) Purposes and legal basis of processing

We process personal data only where we have a lawful basis under the GDPR and for the following purposes:

• To provide and operate the App and its core functionality (performance of a contract or pre-contractual steps).
• To maintain, secure, and improve the App, based on our legitimate interests.
• To communicate with you and respond to your inquiries or requests (including support, feedback, business, and legal matters).
• Where required, to process data based on your consent (for example for optional analytics). You may withdraw consent at any time.

4) Data sharing and processors

We do not sell your personal data. We only share data when needed to run the App, provide distribution, or when you explicitly contact us.

We use the following third-party service(s) (processor(s)):

5) International transfers

Some services related to app distribution, analytics, or diagnostics may involve processing of data outside the EU/EEA. Where applicable, such processing is handled by the respective service providers in accordance with their own safeguards.

6) Retention

We keep data only as long as necessary for the purposes described:

• Support communications: only as long as necessary to handle your request or comply with legal obligations.
• Diagnostics/analytics (if enabled): for a limited period as defined by the provider and our operational needs.
• Local progress data: stays on your device until you reset progress, uninstall the App, or clear app storage.

7) Your rights (GDPR)

You have rights including: access, rectification, deletion, restriction, objection, and data portability (where applicable). You also have the right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at:

support@sviatix.com

8) Children

The App is intended for a general audience. We do not knowingly collect personal data from children. If you believe that personal data relating to a child has been provided to us, please contact us and we will review the request and delete such data where required.

9) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the App or legal requirements. When we make changes, we will update the “Last updated” date at the top of this policy.

10) Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.